Q&A: It's my first gymnastics class. What should I wear/bring?

- Wear appropriate sports attire and water bottle. (eg: shorts / t-shirts / leotards). Please avoid zippers/buttons.

 

Q&A: How do I get to GIM Sports?

- We are located in Marina One - The Heart at 5 Straits View, #B2-69 The Heart, Singapore 018935. 

We are directly accessible via TEL Shenton Way MRT (Exit 5). We are also a 5 minute walk from DTL Downtown MRT (Exit E) and NSL/CCL Marina Bay MRT (Exit 1).

​

Q&A: Where is the best place to park my car?

- You can park at the Residents Tower (entrance via Commerce Street) in any of the available green lighted lots. .

 

Q&A: Why do I need to book a trial class?

- We practice 1:6 ratio for WaddlerGIM and 1:8 ratio for other programs due to safety reasons, and we accept a maximum of 3 trials per class (except for WaddlerGIM) as we prioritize our classes for the members. *Class ratio change will be subjected to class dynamics.

 

Q&A: Can I watch my child during her class?

- Yes, you may. We are an open gym so you may watch from the sides, outside the gates.

 

Q&A: Photos & Videography.

- You are allowed to take photos of only your child, without flash. Videography is NOT ALLOWED.

 

Q&A: How early can I come to my class?

- You are allowed to come as early as 5 minutes before the class.

 

Q&A: Why do I need to book in advance for make-up?

- We STRONGLY advise you to book in advance (at least 48 hours beforehand) as we prioritise our classes for our members who signed up for the day that you wish to arrange for make-up. This is also for safety & class-quality purposes.

 

Q&A: My child is new to gymnastics. What is the best class for him/her?

- We will schedule your child's class according to your child's age. The coaches will feedback at the end of the trial class should your child needs any change of class.

 

Q&A: My child is going away due to the school holiday break. How do we go about this?

- We allow 2 make-up classes within the term. For summer and winter breaks, please approach our friendly staffs. 

 

Q&A: My child can only come in halfway through the term. How will the payment be like?

- Upon availability, you can come on ad-hoc prices at a premium price.

 

Q&A: My child is injured and will need to be out of gymnastics for x sessions. How do we go about this?

- We will need proof of medical certificate from the clinic/hospital. We will then make special arrangement for the remaining classes. 

 

Q&A: Do you have a referral program?

- YES! Check with our friendly staffs today! 

 

Q&A: Cancellation policy?

- If a trial/class booking has been made, any change or cancellation must be done at least 8 hours from the session. In the unlikely event a class is canceled or changed by GIM Sports, we will rebook a session at a mutually convenient time.

​

Q&A: Can I refund when my child doesn't like the program halfway?

- There are strictly no refunds for programs.

​

Q&A: Can I collect back my deposit?

- We do not collect deposits. Do note that it is a Lifetime Non-Refundable Registration Fee.